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74989 Posts in 13107 Topics by 2619 Members - Latest Member: rjvdmeijden December 10, 2016, 02:54:57 am
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WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Verizon won’t fix copper lines when customers refuse switch to fiber
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Author Topic: Verizon won’t fix copper lines when customers refuse switch to fiber  (Read 311 times)

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The Philadelphia Inquirer reports that it obtained internal company documents that describe the effort to switch problematic copper lines to fiber. Verizon customers with copper-based landline phones who call for repairs twice in 18 months "will be told that their 'only fix' is to replace decades-old copper line with high-speed fiber as Verizon won't fix the copper," the report said.

While Verizon still has a few million copper-line customers, the Fiber Is the Only Fix policy is responsible for 1.1 million changes to fiber in Pennsylvania and other states. The policy is also in place in New York, Massachusetts, Virginia, and Delaware, and it's expected to expand to New Jersey, the report said.

The Verizon documents obtained by the Inquirer apparently confirm what customers have been saying for years about Verizon technicians' reluctance to fix copper lines. "Once at the customer's home, the Verizon technician tells the customer that the only solution is to switch to fiber, which includes the installation of a FiOS box," the Inquirer reported. "If a flagged copper customer needing repairs ultimately declines fiber upgrade, the Verizon document commands: 'Do not fix trouble' with the copper line." (The newspaper quoted from the documents but did not publish them in full.)

http://arstechnica.com/business/2016/04/verizons-fiber-is-the-only-fix-program-upgrades-old-copper-lines/

Offline GhostShip

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A rather dodgy business from the look of things, refusing to repair a line is really just refusing to live up to a signed contract that the customer and verizon both entered into willingly, why dont the company state clearly in reputable (or otherwise) publications their "upgrade only" policy and then folks would know to avoid them.

Offline White Stripes

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copper lines need to be able to talk and at least 28.8k and fax, if they arent fixing those problems we have a lawsuit in the waiting... if its DSL they arent fixing well.... running new copper to get better bandwidth would cost just as much to run fiber, so i understand where they are coming from.... DSL isnt really a long-life technology, its a bad hack of the POTS (copper) system... cable (DOCSIS 3 has no defined upper bandwidth) and fiber (a 'light' conversation) are the best for internet service... ...conversely, if you need to dial an emergency phone number copper is the better way...

Offline White Stripes

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...and after looking at this; http://arstechnica.com/tech-policy/2016/02/verizon-faces-probe-of-falling-poles-sagging-cables-and-infested-cabinets/  it seems they arent maintaining them at all even for voice... so um.. no more devils advocate here...

Offline GhostShip

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 :lol: :lol: :lol:


WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Verizon won’t fix copper lines when customers refuse switch to fiber
 

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