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WinMX World :: Forum  |  Discussion  |  WinMx World News  |  EE & Virgin Media Fined By UK Regulator For Overcharging Broadband Users
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Author Topic: EE & Virgin Media Fined By UK Regulator For Overcharging Broadband Users  (Read 91 times)

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Offline GhostShip

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Customers whom decided to end their contracts early became victims of corporate greed it seems.

https://www.bbc.co.uk/news/business-46233110

Quote
EE and Virgin Media have been fined £13.3m by Ofcom for leaving customers who quit broadband and phone contracts early "out of pocket".
The regulator said about 400,000 EE customers who ended their contracts early were over-billed and paid up to £4.3m too much as a result.

Ofcom said about 82,000 Virgin customers were overcharged by almost £2.8m. Virgin said it would appeal.
Margot James, Digital Minister, said companies need "to play by the rules".

Ofcom said the behaviour of both companies made customers less likely to switch provider, which was against its rules.

Always read the small print folks, it seems many companies will bluster and play hard ball right to the end unless they are confronted with their own literature and contractual material, keep paperwork safe and make sure you create a "paper-trail" where possible when dealing with big companies, something thats becoming increasingly harder in these days of call center usage.

WinMX World :: Forum  |  Discussion  |  WinMx World News  |  EE & Virgin Media Fined By UK Regulator For Overcharging Broadband Users
 

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