Rogers At War With Its Customers ?

[GhostShip]

Its nice to see others complaining about an ISP that takes your cash and fails to deliver the contracted service.

http://www.michaelgeist.ca/content/view/1859/125/

For the past 18 months, it has been open secret that Rogers engages in packet shaping, conduct that limits the amount of available bandwidth for certain services such as peer-to-peer file sharing applications.  Rogers denied the practice at first, but effectively acknowledged it in late 2005.  Net neutrality advocates regularly point to traffic shaping as a concern since they fear that Rogers could limit bandwidth to competing content or services.  In response to the packet shaping approach, many file sharing applications now employ encryption to make it difficult to detect the contents of data packets.  This has led to a technical "cat and mouse" game, with Rogers now one of the only ISPs in the world to simply degrade encrypted traffic.

This raises many issues but I would like to focus on just two in this posting.  First, not only is BitTorrent legal in Canada, but a growing percentage of the file swapping on BitTorrent clients is authorized.  This includes a substantial amount of open source software development, independent films, and other large files.  By reducing the bandwidth available for this application, Rogers is impairing the ability for Canadian artists to distribute their work and hampering the development of open source software in Canada.  Moreover, this could lead to a situation where Rogers' own content is unfairly advantaged over competing content.

I,m sure folks would be more reasonable if any limitations where expressly made clear when they entered into their contracts, luring consumers in with tempting offers that bear no relation to the received service is merely the work of disreputable fraudsters in my opinion.

[]-[êll.Ôñ.ËÀR'][']-[.]

Its all to easy to hide behind the "fair usage policy" ghost
btw how long is a piece of string ??   
no isp will tell you for thats for sure 

[GhostShip]

I,m sure they would save themselves a lot of heartache by setting a fair llimit and perhaps a multiple tiered pricing structure for those that want more than the ocassional email, they are after all the provider of the service and its for them to be open and honest in their dealings with the consumer.

One day perhaps a partial refund system could be operated for those barely use the service, although I dont see this occuring anytime soon as this sort of customer out-numbers the "limit busting" users by a massive majority.

[ñòóKýçrÕôK]

This is just another fine example of how big companies think they own your business and think that they the service provider can and will tell their customer what they will and will not accept even though their customers pay their bills. If it were me and if Rogers is not the only service provider in the area they would be needing a new customer to replace the one they just lost in me.