Part 2: Loosing that connection

[Blå_Mocka]

                                                              A new Internet he thauth

Sorry to bor you with a this again, if it wouldnt have been for this site own advice to start a new topic
i would have continued with my 200 day old thread

https://forum.winmxworld.com/index.php?topic=3867.msg23159#msg23159

As you may have seen in some previous topics i have buyed a new internet connection with a router, 28 Mbit and an new modem
and accuallt succeded to sett up my router to work with winmx, i still use primary connection and all the same settings as before

but my old problem with loosing the connection after some hours have returned, the interruptions still only last 1 minute a time, then winmx auto-connect again by itself, but all transfer are lost, and that was not my plane when getting this new connection, it was the opposit accually

so i think we can exclude a modem problem now, i have accually contaced my new ISP about this problem, even if i mask it to sound like an overall webpage problem to them, however i think thath the webpages allso dies if i try to open them exactley at the disconnecting moment  (i need to do moore research here)
this is still a specific Winmx problem, somethimes allso a DC++ problem (loosing all the hubs at the same time)

and my ISP have done some service fixing on my line, but thath did not help either after testing winmx yesterday, and i don't think that way is the real solution either here, all thei do is decrease my speed basicly (and i hade a 0.5 connection before with the same problem so)

                                                              Old Vs New Computer

Seens thei are 2 different ISP now i have used and the problem is showing itself exactley the similar way, perhaps its time to blame my computer instead, cause i know all this started the same time buying this computer i have now, remember i could be online 3 days on my old computer (sob) the problem is i can't accept to use the old compter for internet instead of this
I have accually reinstalled Windows XP before for this matter only, and just installed as fiew programs nessesary, and then tested Winmx, in hope of avoiding some unknown applications...that possible can strangle Winmx, but still i lost the connection after testing (dont remember if i hade installed SP2 limit fix then)
and i have checked for spyware, but my scanners never dected anything, (still why would virus/spyware only affect winmx?)


                                                               The evil SP2!?

ore..this problems could allso have started the first day i installed Service Pack 2, when you get desperate enought you start to consider uninstall SP 2 therefore, just to test Winmx without it

What about this connection limit fix for SP2? i have allways hade it installed with SP2, still latley i have noticed thath an updated AVG Anti Virus listening thath patch file as a virus :shock:
http://www.lvllord.de/?lang=en&url=downloads
it doesnt looks and acts a virus thou? (but what do i know)

but what happends if i try uninstall this?

and  i cant forgett this one  http://www.pchell.com/support/limitedconnectivity.shtml  but thath downloadable fix whas not in my language,  but if i have windows update, i guess this fix would have been inluded there?  ore what do you think?


                                                              A call for help

So the options i have now, that is to hopefully listen to some of your advices what it could be with this computer thath possible could affect winmx, ore settings inside Winmx
ore my only way is to keep calling my ISP untill i roth

all help is wery appretiated


                                                               The End

[Me Here]

Gee where to start...lol

Your not boring us. .this is the reason the site was made.. for WinMX help.. so you can foget that now.. we dont mind helping here.

Ok modem and ISP aside. 
That patch is ok, I have heard before ppl saying thier antivirus reported it as a trojan it is not and that link you gave is the official soruce.  Im not sure I think it will fix your problem but it cant hurt it either.
Many many ppl use service pack 2 with WinMX so saying its the problem is not correct.  The major thing with SP2 that you need to take into account is its firewall, which many ppl assume SP1 has no firewall.  They both indeed do have firewalls but when you installed SP2 it likely reset the firewall and may need to be reconfigured or re disabled.

This may sound silly but.. have you changed your Ethernet Cable?  (assuming your not using wireless here) when they go bad its often these same signs.. Ive seen ppl actually reformat for this problem and it turned out to only need a new cable.  Yes, even new cables that come with the new hardware can be bad, and for the cheap price it costs to replace them its worth a shot.

[Blå_Mocka]

Gee where to start...lol

Your not boring us. .this is the reason the site was made.. for WinMX help.. so you can foget that now.. we dont mind helping here.

Ok modem and ISP aside. 
That patch is ok, I have heard before ppl saying thier antivirus reported it as a trojan it is not and that link you gave is the official soruce.  Im not sure I think it will fix your problem but it cant hurt it either.
Many many ppl use service pack 2 with WinMX so saying its the problem is not correct.  The major thing with SP2 that you need to take into account is its firewall, which many ppl assume SP1 has no firewall.  They both indeed do have firewalls but when you installed SP2 it likely reset the firewall and may need to be reconfigured or re disabled.

This may sound silly but.. have you changed your Ethernet Cable?  (assuming your not using wireless here) when they go bad its often these same signs.. Ive seen ppl actually reformat for this problem and it turned out to only need a new cable.  Yes, even new cables that come with the new hardware can be bad, and for the cheap price it costs to replace them its worth a shot.

Yes we have changed Ethernet  cable, we did that when we got this new connection, in fact every cable invlolved in the buissnes is changed to new ones

the only settings i have encounter with SP2 Firewall settings is "allow" ore "block" so Winmx should be allowed, but i have disabled SP2 Firewall either way, unofortentley thath action did not help in this matter, i have tested to disable my external firewall allso, but without effect

[Micromecca]

Initial thoughts on this problem would be to run some packet sniffing software and compare the times in the log to the times your having connectivity issues, ethereal sharkwire, would be a good place to start, I'd be more than happy to have a look at the logs if you dont understand them.

Would also like to know what make and model of router and/or cable modem you are using, also might be an idea to check your MTU & MRU settings if possible 

[tig]

I had a problem kinda similar a while back, turned out to be a loose wire connection in the roof for my telephone line where the alarm company spliced in.
Lucky my old mans a tel-co eh.
what was happening was there was enough contact most of the time, just every now and then the dodgy connection didn't have enough contact to transmit the signal and my internet dumped momentarily. Of course every time someone came out it was working perfectly.
My old man found this dodgy connection that the people who installed the alarm left, fixed and its been right as rain ever since.
Not saying that's what your problem is but might be worth eyeballin your phone line connections all the way to the edge of the property.

[SamSeeSam]

We had the similar problem of conection problems... In our case, the connection dropped absolutely anytime it liked, from 2 secs to 2 days.

The problem was isolated to the telephone wires, we hadn't changed them in a long time. So there was a bit of shortcircuting somewhere. Also the electrician told us that it's best if the line first comes to the computer first and then to the phones in the house. We did that and no problem ever since...

I don't know if your connection is via the phone line, but you might want to ask around a bit and see if that's the same problem with your connection.
The cost is usually the length of the telephone wires from the incoming wires to your modem and to the next phone...

Cheers

[Blå_Mocka]

Initial thoughts on this problem would be to run some packet sniffing software and compare the times in the log to the times your having connectivity issues, ethereal sharkwire, would be a good place to start, I'd be more than happy to have a look at the logs if you dont understand them.

Would also like to know what make and model of router and/or cable modem you are using, also might be an idea to check your MTU & MRU settings if possible 

thanks alot mate  im gonna download Wireshark (i could not find Sharkwire...renamed ) ok you do the math! ill handle over the logg to you soon then if its still an offer,
cause you are right..i will not understand it myself

i have a Speedtouch 780 WL router, none cabel, its true phoneline, i have MRU set to 1492 still, normaly i have a connextion tweakerm but now when i try to troubleshoot i have resetted windows deafult...exept MRU



hmm..i have asked around a bit, and the sourche(Dad) says there are no known problems with the line, but who can be sure, however wouldnt
this affect the whole internet if that wase my case, but its only Winmx who is the victim, not websurfing...and that is really strange

here comes a longshoot, will there be any new winmx patches? from winmxworld, have hade this so long 

[Micromecca]

Thanks mate, can you also provide the following dsl stats from you router:

Line Attenuation
Sync Rate   
SNR Margin           

 

[Blå_Mocka]

Thanks mate, can you also provide the following dsl stats from you router:

Line Attenuation
Sync Rate   
SNR Margin           

 

Hm..i dont know where to check for thoose values?

i have tested Wireshark now, im a complete newbie and having problems what things means i my language, so i cant guarrante thath my capture settings where correct, seens i did not understand the manual..but id did not change mutch from deafult settings
however i was skilled enough to atleast start some form of logging, and lucky i was cause Winmx realized thath it was ment to loose the connection now so it did and i stopped the logging proccess soon after it happend
is it correct that the logg file is in the "Ethereal-file" i saved in my harddrive?

the best thing would be, instead of sending my logg to you (thath probably is ingvalid?)

if i can ask anyone of you here to be kind and send me your file-dokument from the appl-directory containing all your settings
for any Network Analyze program you happend to use currentley, cause then i can get myself the same program and just copy thath settings-file into my appl directory,
and start use, then it will be in your 100 % directory cause of it,
that must be the only way ro make sure thath all info from the logg will be as accuarate and show as mutch reated info as possible

CommView, Iris, i have tested alot of different, but im wery unsure on the settings and all, still im reading the manuals as a maniac without luck

best regards:me

[Micromecca]

before I go raking through that captured data, this data could indicate a faulty or noisy line, as suggested by the other guys (I went on the assumption your line was in A1 condition)

log into the routers interface http://speedtouch.lan or http://192.168.1.254 (If the default address hasn't been changed)

Select Broadband Connection

Select DSL Connection

Select Details

Please provide the following values....

Modulation:   ***** Annex: *

Bandwidth (Up/Down)    ***/***
[kbps/kbps]

Output Power (Up/Down)   ***/***
[dBm]

Line Attenuation (Up/Down)   ***/***
[dB]

SN Margin (Up/Down)    ***/***
[dB]

Cheers 

[Blå_Mocka]

Modulation:   G.992.5 Annex: *A

Bandwidth (Up/Down)    1.197/14.995
[kbps/kbps]

Output Power (Up/Down)   296,00 /1,00
[dBm]

Line Attenuation (Up/Down)   12,0/18,5
[dB]

SN Margin (Up/Down)    11,5/6,5

Here you go pal 

[Micromecca]

well those stats are damn good, although the downstream noise margin could be better at 6.5db, obviously I don't know what your line condition is like but if you get over 6.5db of noise on your line (which can easily happen) its gonan re-sync.


Couple of things to try....

look at the connection tab in the router and see if its a PPPOA or a PPPOE connection (sorry i forgot to ask)

If its a PPPOA connection, reboot the router, then reboot it again before its been connected for 72 hours, this will lower your downstream sync rate by adjusting your BRAS profile on the DSLAM at your telephone exchange and increase the SNR Margin (if you leave it synched for over 72 hours and reboot it again, the sync rate will increase and the noise margin will drop again)

If its a PPPOE connection, contact your isp and ask them to lower the line profile slightly, if they ask why simply tell them your noise margin is low and you would like to increase it for stability.

TIP: this go's for any ADSL connection, ensure your router is connected to the master socket that comes into your home, running ADSL connections (especially ADSL2+) over extensions can cause big problems as they pick up interference from electrical equipment in your home, ideal scenario is to have NO extensions at all and use a master/slave cordless telephone system preferably digital such as DECT

Finally in the UK we can obtain whats called an NTE5 faceplate this replaces the standard master socket cover with dual outlets for voice and ADSL with built in filter. hopefully you will be able to get something similar. (they are a lot more reliable that standard dsl filers)

Good Luck 

[Blå_Mocka]

well those stats are damn good, although the downstream noice margin could be better at 6.5db, obviously I don't know what your line condition is like but if you get over 6.5db of noise on your line (which can easily happen) its gonan re-sync.


Couple of things to try....

look at the connection tab in the router and see if its a PPPOA or a PPPOE connection (sorry i forgot to ask)

If its a PPPOA connection, reboot the router, then reboot it again before its been connected for 72 hours, this will lower your downstream sync rate by adjusting your BRAS profile on the DSLAM at your telephone exchange and increase the SNR Margin (if you leave it synched for over 72 hours and reboot it again, the sync rate will increase and the noise margin will drop again)

If its a PPPOE connection, contact your isp and ask them to lower the line profile slightly, if they ask why simply tell them your noise margin is low and you would like to increase it for stability.

TIP: this go's for any ADSL connection, ensure your router is connected to the master socket that comes into your home, running ADSL connections (especially ADSL2+) over extensions can cause big problems as they pick up interference from electrical equipment in your home, ideal scenario is to have NO extensions at all and use a master/slave cordless telephone system preferably digital such as DECT

Finally in the UK we can obtain whats called an NTE5 faceplate this replaces the standard master socket cover with dual outlets for voice and ADSL with built in filter. hopefully you will be able to get something similar. (they are a lot more reliable that standard dsl filers)

Good Luck 

Its a PPPOE connection i have, accually i have been in contact with my ISP and thei have allready lowered my speed, the values i gave you is therefore probably even reduced there, thou it did not help seens Winmx & DC keeps dying, thei have answered back and thei now say thath there can't be any issues longer on their side, thei believe thath it's either my computer ore telephone line, however you said thath the downstream noise margin was low, if thei have done a good fixing work thath would have been high now! hmm  ...but i guess i must trust them

but everything is fine with my telephone line, its connected to the master socket, and have no secondary equitment attached, so i think i should go no my computer instead and look for conflicts, one thing i could try is probably to sett up my old computer where i never hade problems, and test, it takes alot of work thou, must move a network card etc, will probably be my last alternative to do so
before thath i would like to analyze the packets of the accual connection dropp on this computer

NTE5 faceplate sounds wery good, i wish i know if there where any similar equitment in Sweden, but i have not heard of anything similar thah anyone sell on this market here

cheers!

[Blå_Mocka]

it goes well here..have been online for 12 hours now (but its to earley to claim victory yet)

[Blå_Mocka]

it goes well here..have been online for 12 hours now (but its to earley to claim victory yet)

Yes its allways to earley to celebrate, i think you know what i mean

if anyone is willing to help me sett up sa monitor application with settings thath especially can logg interuptions
on a easy manner

i would appretitate it

[Blå_Mocka]

I was accually able to grabb a wery interesting view over this problem with Wireshark
it all happend during the latest winmx session, and i "stopped" wireshark directley after the dropp

and its wery clear thath this view is the smooth criminal in the drama




as you can see its "ICMP" there all of a sudden...instead of the moore normal UDP/TCP thath i saw before this event

but i have no clue how i shall get moore details about this?
im gonna need help with thath (i wish you where here  "I¥Iî¢rôI¥Iꢢâ"  )

im unsure if i can send you the whole saved wireshark file dump...cause its 105 Mb big

Cheers

[KM]

that ICMP error message is generated when a router can't deliver the packet to the next hop, in that case it's being generated by your router indidating it can't get the packets any further up (ie. to your ISP)

[Blå_Mocka]

that ICMP error message is generated when a router can't deliver the packet to the next hop, in that case it's being generated by your router indidating it can't get the packets any further up (ie. to your ISP)

can i get some possible trigger details from thoose lines is the question then?