It looks like another big ISP is lashing out due to its own incompetence with increasing network capacity to suit demand.
http://www.afterdawn.com/news/archive/11043.cfmJust last month, Comcast spokesman Charlie Douglas said in an interview that the company contacts subscribers to work out bandwidth use issues, but Sandra Spalletta believes their communication is lacking in important details. She says "You have no way of knowing how much is too much," referring to her family's experience earlier this year. In March she received a letter from Comcast warning her to cut bandwidth use or lose their service. Despite cutting back, her service was disconnected anyway.
"You want to think you can rely on your home Internet service and not wake up one morning to find it turned off," said Spalletta, who filed a complaint with the Montgomery County Office of Cable and Communication Services. "I thought it was unlimited service."
Bob Williams, director of HearUsNow.org, a consumer Web site run by Consumers Union, said the vagueness of Comcast's rules is "unfair and arbitrary
It seems Comcast is merely disconnecting customers based on how much bandwidth they use in a given area, the important thing is they wont tell you how much the limit is and it seems due to the way they have set their system up, it means in some areas if they have "overloaded" the connection heads to their network to add more users than there should be, that limit can be rather small, whereas in other areas with less subscribers the limit can be rather more than expected, this of course it leading to the current unfair and unethical practice of targetting those who are being asked to pay for a service that Comcast it seems are unwilling to deliver, like many ISP,s before them they have failed to increase network capacity and instead of reinvesting profits to upgrade vital network infrastrucure they merely take the lazy option and allow matters to get out of hand.
Those behind this short sighted policy should resign if they cant see when reinvestment is reaching the critical stage.
