0 Members and 1 Guest are viewing this topic.
If you’re signed on with Bell-Sympatico and you’ve been unsuccessfully trying to coax a little more speed out of your suddenly sluggish computer; or, if you’ve been calling Bell-Sympatico support only to be told it’s not them, it’s you —- it isn’t you, says Ottawa Gal. Because here, “Bell-Sympatico is now following the Rogers lead,” she states. “It’s traffic shaping and throttling.”Bell-Sympatico says it’s now taking action against ‘network abusers’ and performing ‘Traffic Management during periods of peak usage’, she says, but since Bell-Sympatico “didn’t or won’t” explained in detail why, how, and exactly who is affected, here it is from Ottawa Gal If you’re planning to go to Bell-Sympatico, or are already a Bell-Sympatico user, the following applies to you:1.Bell is throttling: this is admitted in their own forum2.Bell acknowledges it’s targeting specific programs and it didn’t specify the whole list, but only a partial list which may change as it deems fit, “as required”.3.Bell stated unlimited accounts will remain so, as long as they’re within the “acceptable range”.4.No one to date knows what this “acceptable range” is. We have to guess.5.Bell stated this is in accordance with the “Acceptable Use Policy”.6.The “Acceptable Use Policy” doesn’t state anything other than being completely open-ended to change at Bell’s discretion as it sees fit to enforce upon you, at any time it wants.7.None of Bell’s policies tell you’ ‘unlimited’ equals 200-gigs MAX or you’re labelled a ‘Network Abuser’.8.By Bell’s own statements, it’s suffering from internal network problems and is targeting areas/people where this occurs, within any time frameit deems fit, with no regard to anyone (ie,. ‘creating an unusually large burden on our networks’) .Hence, it’s over-subscribed what it can actually handle.9.So in other words, you’re at Bell’’s mercy since the areas aren’t defined, time-frame isn’t defined, programs/protocols/ports aren’t defined, B/W limits aren’t defined, what speed you will be dropped to isn’t defined,10.Bell says only P2P being throttled, however some people are complaining it affects their internet experience as a whole, regardless of P2P.11.Bell states it’s not limiting the amount a person can download. However, by lowering speed to 512/512 for ‘Network Abusers’, for those on unlimited and throttling the rest of the users during peak times (which aren’t defined), speed is reduced. So how much you can download? Thus, by their own admission, they’re in fact affecting how much you can download, as well as when and how.12.Bell stated you’re on your own to determine when peak time congestion is, in case you’re wonder why things slow down to 30KB/s.13.Even if you pay the extra $25/month for unlimited, you will/can get this throttle at any time of the day (to 30-KB/s) they deem fit to impose it and you will be labelled a ‘network Abuser’ if you reach the invisible magic b/w limit.14.Those who received the VERY vague letters were given no time frame as to when to slow down on the downloads/uploads,15.Those who received the VERY vague letters were given no b/w limit to stay below,16.Those who received the VERY vague letters were not told they’d be degraded to a 512/512 profile.17.All those affected should be allowed to terminate their contracts without penalty fee’s since this is a VERY big change in Bandwidth policy without notice or regard to the customer and with no time-frame and b/w limit given.18.It has been made public knowledge that Bell is forcing other DSL whole-sellers or re-sellers to get rid of the unlimited login. This is full control over competition.19.It has been made public knowledge that those cut off from bell DSL for any of the above reasons will be removed from their Dbase and you won’t be able to get service from the other DSL competition going through their network (Bell won’t activate the port/card). This is full control over competition.20.It hasn’t been confirmed, but the magic invisible limit on unlimited is 200-gigs (explain that one to your kids).21.If you were sold the promise of unlimited consistently fast internet, you need to call the Bell Executive Office of Customer Relations if you see 30KB/s because Bell reps won’t acknowledge the whole truth to you and will probably tell you the problem is your broken PC or router. You were only sold a broken promise.22.Be aware of the Black list and what happens if you make this black list.
Here's what I suggest - call Bell Sympatico's Manager of Customer Service directly and tell her how terrible this whole blacklisting nonsense is.Her name is Deborah Brannen and her direct line is 613-781-7134. I suggest spreading that around in order to create some waves of protest for her
