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The head of the Federal Communications Commission and other senior officials said on Monday that they were considering taking steps to discourage cable and telephone companies from delaying the downloads and uploads of heavy Internet users. The agency is considering rules and enforcement decisions to force the cable and telephone companies to disclose their policies more clearly for delaying traffic that they say is clogging their systems. Comcast, the nation’s largest cable company, has been the subject of a complaint after it acknowledged that it slowed down some Internet traffic of BitTorrent, a file-sharing service, because of heavy use of video-sharing applications. Consumer groups have said that such discrimination against some content providers has been aimed at Comcast’s rivals and is both unnecessary and threatens to undermine the freewheeling nature of the Internet. In his comments, Kevin J. Martin, the agency’s chairman, tended to agree.“They must be conducted in an open and transparent way,” Mr. Martin said at a hearing Monday on network neutrality and network management. “While networks may have reasonable practices, they obviously cannot operate without taking some reasonable steps, but that does not mean they can arbitrarily block access to certain services.”