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After disgruntled letter recipients mailed off a barrage of complaints to the Solicitors Regulatory Authority against ACS:Law owner Andrew Crossley, he told his advisor that not only did he “feel defeated” but that in his long-term interests it might be better if he “shut up shop”. Doing so, he explained, would bankrupt him.Some people, particularly those of a resilient nature operating in the cut and thrust of big business, have a skill for letting nothing get to them. Or at least they give that impression. Up until recently ACS:Law owner Andrew Crossley was one of those guys.Despite mounting criticism and the immense pressure of several hundred complaints about his company’s conduct delivered to the Solicitor’s Regulatory Authority, in public Crossley has remained strong. Defending his position at every available opportunity through media interviews and self-penned pieces, one might be forgiven for thinking that nothing could shake this man from his ‘turn piracy into profit’ crusade.But behind closed doors, things were very different.
