You have to read this folks
http://www.perfectporridge.com/2006/06/sony_bmg_drm_rootkit_spyware_a_1.htmlRemember in late 2005 when Sony put out CDs that contained malicious rootkit spyware that infiltrated their "paying" customers' computers and left huge gaping holes for hackers?
Remember how the patch they issued actually opened up larger holes? And then remember that the final patch actually used stolen copyrighted code, no less?
Well, we're sorry to say, we fell victim to the Sony scam. And over the past 230 days (as of today, 6/20/06), we've had more than 20 back and forth e-mails with Sony Customer Service, more than 4 hours logged on the phone and still have not had our case settled.
Throughout the course of this, we actually saved other Sony customers many headaches. We single-handedly discovered the toll-free customer support line number on their DRM Web site was disconnected. We single-handedly pointed out they weren't mailing the list of available settlement albums to customers who wanted to use iTunes (not the SonyCONNECT service, which they strongly push- like we'll ever use Sony again, right). We also persisted where many would give up, as countless CSRs transferred us around the country - treating us like we were inconveniencing them.
There follows the entire catalogue of back and forth emails to Sonys representatives and how they have systematically tried to elude the customers requests and generally try to make it as hard as they can to obtain the settlement they agreed to in many courts across the US.
Grab a coffee and zoom down to the bottom of the page for the start, this is how Sony seems to treat its customers, shoddily.
