Comcast recently went the extra mile in resolving an erroneous alllegation of web page throttling, why was this ?
http://arstechnica.com/news.ars/post/20080408-rush-to-judgment-comcast-not-blocking-web-traffic-after-all.htmlOver the weekend, a group of researchers at the University of Colorado reported evidence that Comcast's traffic management had extended beyond the realm of BitTorrent to plain old HTML traffic. The results caught Comcast's eye, not because it was doing anything to throttle non-P2P traffic, but because the company wasn't. The researchers have since said that their initial conclusions were "incorrect."
While at first glance it appears that this story is a case of much ado about nothing, it does show how a company's bad behavior can set it up for further scrutiny. Had Comcast not been caught throttling BitTorrent traffic last year, chances are that the researchers would not have given the company a second glance. And as the saying goes, once bitten, twice shy, once customers have been burned by a company, they're more likely to read malice into what they would otherwise not take notice of.
So very true.
