This guy sounds like he takes his speeches from BT, they all seem to speak along the same lines : "we cant upgrade the network yet as there is no demand to do so"", that is to put it mildly a whole heap of crap.
If you don't offer the service you wont be able to get users interested in what it can deliver and how fast, what they are really stating is that they don't want to put any money in the pot to upgrade their networks and although virgin are leading the way in decent fibre roll-out BT knows they can drag their heels for another 5 of so years eeking out massive profits from the existing old copper wire that in essence cost them nothing to lay, its a disgrace.
Both of theses ISP companies throttle their users so we have to ask can they be trusted to deliver in the future if they have overpopulated their networks now to such an extent they cannot deliver what folks are paying for atm ?