Nothing too new here as I worked for both Time Warner and Verizon for the last 10 years and the policy was in place for a good part of that time. Many ISP's went ahead with implementing various "alert popups" but what's interesting the first pop-up's appeared on the screens of the Customer Service Reps working for those companies and as far as I know (although retired the last couple of years I am in touch with friends active with from both companies today) as of today no first line Customer Service Reps have been trained on how to handle those types of calls. I used to say in a round about way that I noticed this was your 2nd or 3rd strike so on and so forth but we had no scripting for those types of situations. Management on the other hand knows what's going on but and I am not kidding when I say it would take an act of congress for them to get off their duffs and trace an IP address on any given date. In a call center of 300 employees we had but a couple of actual TECHS that couldn't even tell you what IP address some of the work stations were set at in his own office. In any event I had actually seen subpoena 's come across unsecured fax machines and put into a trash pile with the menu for pizza delivery on top of it. Of course if they want too they can very easily...Time Warner very much UNLIKE Verizon does have a Tier 3 desk has the power to throttle speeds and re-direct users to a "walled garden" much like what was described above. But the system that is in place to WARN users they are doing something they shouldn't needs to be improved drastically.
