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Apple has agreed to a court-enforceable undertaking that it will not mislead consumers over their rights to a replacement, refund or repair on defective goods. In particular, it won’t tell consumers that they’re not entitled to a refund on defective goods after a 14-day period, and it won’t tell consumers who have purchased products from non-Apple manufacturers at an Apple Store that they have to seek remedies from the manufacturer. Both practices are banned under Australian consumer law, but have been observed in Apple retail outlets.Under the agreement, Apple will offer remedies when required for a minimum period of 24 months. That doesn’t represent a cut-off period either; as the agreement notes, “Apple has also acknowledged that the Australian Consumer Law may provide for remedies beyond 24 months for a number of its products.” (That would most likely apply with more expensive gear such as servers, rather than consumer items such as iPods.)
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Topic: Apple Australia Promises To Stop Misleading Consumers About Their Rights (Read 797 times)
