gfxgfx
 
Please login or register.

Login with username, password and session length
 
gfx gfx
gfx
76774 Posts in 13500 Topics by 1651 Members - Latest Member: insider4ever March 29, 2024, 03:15:48 pm
*
gfx*gfx
gfx
WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Want to leave comcast?
gfx
gfxgfx
 

Author Topic: Want to leave comcast?  (Read 809 times)

0 Members and 1 Guest are viewing this topic.

Want to leave comcast?
« on: July 19, 2014, 08:53:31 am »
http://www.theregister.co.uk/2014/07/15/comcast_very_embarrassed_by_staffer_who_was_doing_his_job/

Quote
Ryan Block, a VP of product at AOL and a former tech blogger, was moving home and taking the opportunity to scrap his Comcast service after nine years. The only problem was that the customer service representative wouldn't take no for an answer for nearly 20 minutes on the phone.

Block recorded the last eight or so minutes of the call, and it's well worth a listen. He repeatedly asks to have the service cancelled – but the Comcast representative will not let up on questioning why Block wished to leave the broadband service.

Offline GhostShip

  • Ret. WinMX Special Forces
  • WMW Team
  • *****
Re: Want to leave comcast?
« Reply #1 on: July 19, 2014, 10:47:40 am »
It beggars belief that anyone would behave in this way to a customer, if this is standard practice in some organisations its simply an indicator of how far they have detached themselves from reality, such detachment unfortunately will lead to a fall from grace and the eventual loss of custom.

Re: Want to leave comcast?
« Reply #2 on: July 19, 2014, 11:56:15 am »
I'm sure the guys been told he needs to do his best to find out why people are leaving and he'd be measured on his performance of that metric.
The more times he's able to get that reason, the better his KPI is and the more money and praise he gets from management. (until this call was made public that is).
When we break peoples roles up into little bits and measure them onj some of them, but not others, it just makes everything wrong.

WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Want to leave comcast?
 

gfxgfx
gfx
©2005-2024 WinMXWorld.com. All Rights Reserved.
SMF 2.0.19 | SMF © 2021, Simple Machines | Terms and Policies
Page created in 0.021 seconds with 22 queries.
Helios Multi © Bloc
gfx
Powered by MySQL Powered by PHP Valid XHTML 1.0! Valid CSS!