Just when you thought your web connection was all good..
http://arstechnica.com/information-technology/2014/11/comcast-to-issue-discounts-for-days-long-outage-caused-by-bad-update/Comcast attempted to update its X1 cable platform this week, but it ended up causing a lengthy outage for many customers. The company apologized yesterday and promised to issue credits to compensate customers for the time they weren't able to use their TV service. Customer reports suggest that Internet service went down as well.
"We know some of our customers may have missed their favorite shows off and on over the past few days and were unable to easily reach our customer care representatives for assistance… and we’re really sorry," Comcast Senior VP Charlie Herrin wrote. Herrin's new job is fixing Comcast's disappointing customer service.
Its rather pleasing to hear a genuine apology for a mistake that affects customers, let us hope the customers affected are happy with the "discount" they are offered.
