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John: I have a sony DRU-830A it will burn discs and boot from them but once windows loads it will not read themYou are now speaking with Tina of Sony Optical Support.John: HelloTina: I would recommend running our diagnostic program called Drive Check, against the drive. If the test fails, you will be prompted to email the results to firstname.lastname@example.org. Here is a link to the test: http://sony.storagesupport.com/DriveCheck If the test passes, please call us at 800-588-3847 for further assistance.John: wow... thats a shitty response considering it works in unixTina: We do not support the drive on a Unix system, only Windows. Running this test will tell us if it is a system issue, media issue or a drive issue.John: the drive works in other pcs as well.John: you could have asked what ive done to test the driveTina: If the drive works fine in other systems, then it is not a drive issue, it is a system issue.John: well duh. thats why im hereJohn: ive tried reinstalling drivers and i deleted the upper and lower filtersJohn: still nothingTina: We can not assit you with system issues.John: so wt* are you paid to do? tell people to run your program and thats all?Tina: We are only here to assist with drive issues, not system issues.John: is there anyone on your support site who can help with system issues?Tina: No, we are only here to assist with drive issues.John: well thats ****ing lovely......John: good day