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WinMX World :: Forum  |  Discussion  |  WinMx World News  |  ISP O2 UK Says Misleading Customers on Speed is Unacceptable
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Author Topic: ISP O2 UK Says Misleading Customers on Speed is Unacceptable  (Read 507 times)

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Offline DaBees-Knees

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ISP O2 UK Says Misleading Customers on Speed is Unacceptable
« on: April 03, 2010, 09:24:59 pm »
http://www.ispreview.co.uk/story/2010/04/02/isp-o2-uk-says-misleading-customers-on-speed-is-unacceptable.html

Quote
Mobile operator and internet provider O2 UK has welcomed Ofcom's new review into broadband ISP speeds and called for the industry as a whole to look at new ways of selling broadband. O2 recently came top in the J.D. Power and Associates 2010 Fixed Line and Mobile Broadband ISP Customer Satisfaction study (here).

Felix Geyr, O2's Head of Home and Broadband, said:

"We are already committed to only giving our customers what they can achieve through their broadband connection. If you can only get 6Mbps then we will only sell you our standard package. If you can get 20Mbps then you can choose from any of our packages. However, I do wonder whether it is time to review the way we sell broadband in general.

Misleading customers on speed is unacceptable. However, it may be time for the industry as a whole to look at what the best way to sell broadband is. As I said at the beginning I am not convinced that basing products on speed is the right thing to do anyway. It could be that in the future the broadband industry will have to change the way it packages broadband. Whatever that is will have to make packages clearer and more straightforward for customers."

Misrepresentation of bandwidth speeds is only part of the problem. ISPs need to be open about what they block and how much they throttle.  8)

Offline ]-[êll.Ôñ.ËÀR'][']-[.

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Re: ISP O2 UK Says Misleading Customers on Speed is Unacceptable
« Reply #1 on: April 04, 2010, 12:53:48 am »
HE HE like thats gonna happen .... isp being honest ... i dont think so  :)
      

WinMX World :: Forum  |  Discussion  |  WinMx World News  |  ISP O2 UK Says Misleading Customers on Speed is Unacceptable
 

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