A purge of unregistered cable modems by Virgin Media, part of a records clean-up, has left hundreds of customers without internet access for up to 10 days.
The programme has been running without problems since February, but in the last two weeks has hit active customers using old hardware.
Virgin Media has been trawling its databases of MAC addresses for devices not matched to registered accounts. A technical glitch caused modems issued by NTL to be frozen out of the network.
Just a heads up. I guess if you are one of those affected you won't be reading this.