A couple of days a go, my friend Linn sent me an e-mail, being very frustrated: Amazon just closed her account and wiped her Kindle. Without notice. Without explanation. This is DRM at it’s worst.
Linn travels a lot and therefore has, or should I say had, a lot of books on her Kindle, purchased from Amazon. Suddenly, her Kindle was wiped and her account was closed. Being convinced that something wrong had happened, she sent an e-mail to Amazon, asking for help. This was the answer:
Dear Linn [last name],
My name is Michael Murphy and I represent Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention.
We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled.
Per our Conditions of Use which state in part: Amazon.co.uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Please know that any attempt to open a new account will meet with the same action.
You may direct any questions to me at resolution-uk@amazon.co.uk.
Thank you for your attention to this email.
Regards
Michael Murphy
Executive Customer Relations
Amazon.co.uk
This answer was very confusing. Which account was he talking about? She had never had any other accounts at Amazon.
http://www.bekkelund.net/2012/10/22/outlawed-by-amazon-drm/read the rest of the mail chain, 'customer service - you're doing it wrong'
I had a quick look to see if i could find amazons side of the story but couldn't find anything, has anyone seen the other side of this story?
