gfxgfx
 
Please login or register.

Login with username, password and session length
 
gfx gfx
gfx
76774 Posts in 13500 Topics by 1651 Members - Latest Member: insider4ever March 29, 2024, 02:11:29 pm
*
gfx*gfx
gfx
WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Outlawed by Amazon DRM
gfx
gfxgfx
 

Author Topic: Outlawed by Amazon DRM  (Read 617 times)

0 Members and 1 Guest are viewing this topic.

Outlawed by Amazon DRM
« on: October 24, 2012, 05:05:14 pm »
Quote
A couple of days a go, my friend Linn sent me an e-mail, being very frustrated: Amazon just closed her account and wiped her Kindle. Without notice. Without explanation. This is DRM at it’s worst.

Linn travels a lot and therefore has, or should I say had, a lot of books on her Kindle, purchased from Amazon. Suddenly, her Kindle was wiped and her account was closed. Being convinced that something wrong had happened, she sent an e-mail to Amazon, asking for help. This was the answer:

    Dear Linn [last name],

    My name is Michael Murphy and I represent Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention.

    We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled.

    Per our Conditions of Use which state in part: Amazon.co.uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

    Please know that any attempt to open a new account will meet with the same action.

    You may direct any questions to me at resolution-uk@amazon.co.uk.

    Thank you for your attention to this email.

    Regards

    Michael Murphy
    Executive Customer Relations
    Amazon.co.uk

This answer was very confusing. Which account was he talking about? She had never had any other accounts at Amazon.

http://www.bekkelund.net/2012/10/22/outlawed-by-amazon-drm/

read the rest of the mail chain, 'customer service - you're doing it wrong'

I had a quick look to see if i could find amazons side of the story but couldn't find anything, has anyone seen the other side of this story?

WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Outlawed by Amazon DRM
 

gfxgfx
gfx
©2005-2024 WinMXWorld.com. All Rights Reserved.
SMF 2.0.19 | SMF © 2021, Simple Machines | Terms and Policies
Page created in 0.018 seconds with 21 queries.
Helios Multi © Bloc
gfx
Powered by MySQL Powered by PHP Valid XHTML 1.0! Valid CSS!