selling ice to eskimo's or dsl to people too far away from the co?

[silicon_toad2000]

this confusion over distance has resulted in a new lawsuit -- which is trying to become a class action lawsuit -- against Verizon in California for over-promising speeds. This isn't just about the "up to" speeds being marketed. In this case, a woman was convinced to upgrade her account from a 768k top speed account to a 1.5 Mb top speed account -- at $10 more per month -- only to find that her line could only handle the 768k, based on her distance from the CO. She then had a Verizon rep tell her she should downgrade her account, but the company was unwilling to reimburse her for the higher fees she paid on a level of service she couldn't technically get.

http://www.techdirt.com/articles/20120411/21081218461/verizon-sued-promising-faster-broadband-than-it-could-deliver.shtml