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WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Uk News - Virgin Media Accused Of Misleading Customers
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Author Topic: Uk News - Virgin Media Accused Of Misleading Customers  (Read 414 times)

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Offline GhostShip

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Uk News - Virgin Media Accused Of Misleading Customers
« on: October 28, 2008, 01:28:50 am »
It seems after making a big song and dance about other ISP companies failings, VM are not so forthcoming regarding their own.

 http://www.theregister.co.uk/2008/10/27/virgin_media_upload/

Quote
Virgin Media is facing charges from customers connected to certain parts of its network that it is misleading them about the speed of their broadband connections.
Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at Cableforum.co.uk shows the speed is actually 200kbit/s.

The discrepancy stems from Virgin Media's heritage as two separate cable companies, NTL and Telewest. "M" subscribers connecting via former Telewest infrastructure at Knowsley near Liverpool get the upstream speed promised by its product information. Meanwhile, customers served by ex-NTL head-ends at Langley and Bromley have to settle for slower gear.
Which would be fine and an understandable legacy of a merger if Virgin Media was upfront about it. Instead, it chose to disclose only the higher speed on its "open and transparent" traffic management page.

Virgin Media did not immediately respond to a request for comment today.


How unlike Virgin.... *yawn*

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