gfxgfx
 
Please login or register.

Login with username, password and session length
 
gfx gfx
gfx
76507 Posts in 13436 Topics by 2084 Members - Latest Member: MagixMark September 28, 2020, 11:30:36 am
*
gfx*gfx
gfx
WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Lawsuit: Dell knowingly shipped 12 million faulty computers
gfx
gfxgfx
 

Author Topic: Lawsuit: Dell knowingly shipped 12 million faulty computers  (Read 456 times)

0 Members and 1 Guest are viewing this topic.

Offline DaBees-Knees

  • WMW Team
  • *****
http://arstechnica.com/business/news/2010/06/suit-alleges-that-dell-shipped-12-million-faulty-computers.ars

Quote
Capacitor leaks are serious business. When a capacitor blows out, not only does the device in question die an instant death, it might even catch fire.

So when the New York Times reports on freshly unsealed documents from a lawsuit alleging that Dell, over the course of two years, sold almost 12 million Optiplex machines with leaky capacitors to companies large and small, you know there's pain ahead for Dell whether the company wins the suit or not.

The newly unsealed documents allegedly show that Dell was aware that capacitors from Japanese partsmaker Nichicon were almost certain to fail in the machines they were selling. But the company continued to sell these parts to everyone from Wal-Mart to Mayo Clinic, opting to focus on damage control rather than quality control.

At one point, 1,000 computers that Dell delivered to the law firm that was defending it in the suit started failing, and the computer maker allegedly "balked" at fixing them.

Even when Dell did get around to replacing faulty motherboards, a contractor that Dell hired to look into the issue found that Dell's replacements were themselves faulty. Dell apparently learned that Nichicon's capacitors caused problems in 97 percent of cases over a three-year period, and that the quality problems were ten times worse than the company had originally estimated.

Dell's attorneys admitted to the paper that there was a problem with Nichicon, "and it affected different customers in different ways." The company would not, however, comment on pending litigation.

"Dell was aware that capacitors from Japanese partsmaker Nichicon were almost certain to fail"

"Nichicon's capacitors caused problems in 97 percent of cases over a three-year period "

"At one point, 1,000 computers that Dell delivered to the law firm that was defending it in the suit started failing"


Faulty out of specification capacitors have been the major cause of computer power supply and motherboard premature failures for years. There is no excuse for large manufacturers like Dell knowingly selling equipment with substandard components.  8)

Offline Bieb

  • Forum Member
Re: Lawsuit: Dell knowingly shipped 12 million faulty computers
« Reply #1 on: June 29, 2010, 11:25:19 pm »
Having had a horrible experience with Dell earlier this year I can say that I will NEVER ever buy from them again or recommend them to anyone I know. They are a complete joke.

Offline White Stripes

  • Core
  • *****
  • ***
  • Je suis aimé
Re: Lawsuit: Dell knowingly shipped 12 million faulty computers
« Reply #2 on: June 30, 2010, 12:29:09 pm »
dude... they got a dell?

eh.. get what you pay for..

WinMX World :: Forum  |  Discussion  |  WinMx World News  |  Lawsuit: Dell knowingly shipped 12 million faulty computers
 

gfxgfx
gfx
©2005-2020 WinMXWorld.com. All Rights Reserved.
SMF 2.0.17 | SMF © 2019, Simple Machines | Terms and Policies
Page created in 0.03 seconds with 23 queries.
Helios Multi © Bloc
gfx
Powered by MySQL Powered by PHP Valid XHTML 1.0! Valid CSS!